Coventry based Senokian Solutions have just launched Tactile, a hosted contact management and sales pipeline tool. Tactile is aimed at small businesses who are daunted by the cost and complexity of traditional customer relationship management solutions.
Before building Tactile CRM, Senokian spent time working with local companies to better fit the software design to the needs of a typical small business. Their approach is described in an evaluation of an implementation of Open Source in Health Care by OpenAdvantage.
Tactile is built on EGS, an award winning open source Enterprise Groupware System, built using PHP, Postgress, adodb, Smarty, Prototype, Scriptaculous and the Zend Framework.
With prices ranging from free (2 users) to 75GBP (200 users) per month Tactile’s hosted service provides a scalable low-cost CRM solution. Where and whether Tactile finds a niche depends in part on their selection of features and interfaces, but also may be affected by location, support and cultural nuances expressed in the interface.