Loosing Site

I’ve been using Wave for the past week, on an experimental basis and to work on a couple of projects with clients.  I’ve noticed that a lot of posts and articles have been focusing on the similarities to chat, email and micro-blogging without really looking at the full range of features, or their application to specific tasks and contexts.  So here I’ve drawn together some videos that show a range of uses.

Overview | Neater Messaging

This is a great hand-animated view showing some of Waves features. It focusses on the centralization of the conversation, which makes wave cleaner to use than a stack of emails.

Internal Workflow | SAP Gravity

This demonstrates the use of gadgets in a business context. Notice in particular how the centrally hosted gadget:

• preserves a state history so that the different stages in construction of the model can be replayed along with the main conversation
• communicates with the back-end system as part of an extended workflow

Customer Relations | Sales Force

Here a “robot” is used to intelligently deal with the early stages of a customer support query, including eventually passing the customer on to a human support agent. Again, the wave is smoothly integrated with a backend system.

Education | Wave Alpha

Here the Wave Alpha robot uses responds to questions ranging from basic arithmetic, through calculus and meteorology to the answer to the ultimate question of life, the universe and everything.

Tags: Google, Wave, communication, integration, business, sales, education